Delivery
Delivery options and fees
| Delivery Type | Timeframe | Fee |
|---|---|---|
| Standard | 3-5 business days | S$3 per order |
| Standard | 3-5 business days | Free with minimum spend of S$35 |
| Express | 1-2 business days | S$10 per order |
For next business day delivery, place your order before 12pm. Our warehouse is closed on weekends and public holidays. Express delivery orders placed on Friday before 12pm will be delivered on Saturday or Monday.
For missed deliveries
Your order will be returned to our warehouse after 3 unsuccessful delivery attempts.
Please note that parcels cannot be re-delivered after they have been returned to our warehouse. The order will be considered as a return and the cost of the products will be refunded only in the form of store credit.
Please note that parcels cannot be re-delivered after they have been returned to our warehouse. The order will be considered as a return and the cost of the products will be refunded only in the form of store credit.
Change delivery information
Once an order is placed, we are unable to guarantee changes to the delivery details, but we’ll do our best to assist. Kindly reach out to us here as soon as possible.
Please note that changes to the delivery address may result in delays, though we’ll strive to keep this to a minimum.
If your order has already been delivered by the time we communicate your request to our delivery partners, we may not be able to retrieve it. To avoid this, kindly contact us immediately if you need to make any changes — we want to ensure your order reaches you safely!
Please note that changes to the delivery address may result in delays, though we’ll strive to keep this to a minimum.
If your order has already been delivered by the time we communicate your request to our delivery partners, we may not be able to retrieve it. To avoid this, kindly contact us immediately if you need to make any changes — we want to ensure your order reaches you safely!
Check delivery status
Once your order has been shipped, we’ll send you an order dispatch email with tracking details. You can check your order status by clicking the relevant button.
Alternatively, you can visit Ninjavan’s website here and enter your order reference number to track your delivery.
Alternatively, you can visit Ninjavan’s website here and enter your order reference number to track your delivery.
International deliveries
Currently, we only ship within Singapore. However, we'll be exploring the possibility of expanding to international markets in the future. Stay tuned for updates!